Very graceful fall on the sword, @MRB Tim. 😁
You did forgot to say "mea culpa" though...
I'd echo that Mr. Beer Customer Service is superb. I'd vouch that you'd find few companies not only trying to help, but then apologizing that their efforts didn't meet your expectations.
Hello again Mr Sweat,
Your second (tested) replacement, along with the 2 free refills that I promised, are set to be delivered tomorrow. Please message me here for tracking information. I'm sorry that this was insufficient in making up the inconvenience of the wait to you. I apologize also that my communication was insufficient. Tyson was trying to offer a faster solution, not weasel out of sending a replacement, and I'm sorry we created the impression otherwise. Other than having your second replacement tested (which I did) and including $50 of free stuff (which I did), I failed to consider any other ways I could have made it right. I would offer you a refund for the initial kit, had you purchased it from us directly. You are quite correct that our service was poor in this case, and I apologize for however my personal failures negatively impacted your view of this company. I wish you the best of luck in your brewing endeavor, regardless of where you get your supplies.
Man, if you'd have come on the forum when this first happened, we could have walked you through a light sanding on the inside, and told you to put the flat side of the nut to face the washer and you'd have been up and running that day!
I've got three LBK's and I'm sure I did a light touch up on two of them and yeah one did take a few more minutes to get completely smooth, but once done they've never leaked since.
Yes, I know that it'd be great if it came in perfect, but it's not a perfect world and its a plastic $10 keg. You could spend $200 on a nice kettle and still find a slight burr on the opening for the drain valve or temperature thermowell. Again maybe a touch or two with a fine metal file and you're brewing.
So, if you want us to help we are all about that in the forum. Good luck whichever way you go, but if you want to put all this rough start aside so you can get brewing, let us know.
I am very disappointed with Mr. Beer’s equipment and customer service.
I purchased a Mr. Beer kit and the keg had a defective front seam that did not allow the spigot to fit properly, so it leaked.
I contacted Mr. Beer’s customer service department about the problem. The person I spoke to said I could DIY sand the keg and it may work. I finally convinced him to send me a new keg.
The new keg arrived in about a week. When this keg was manufactured the hole was not cleanly bored out. Therefore, the portion that was bored out was still attached, to the inside, and would not allow the spigot to be attached.
I called their phone number several times and was disconnected every time. So I sent them an email about the problem.
Tim Falk, customer service manager, contacted me and said “I'll be testing the next replacement personally and adding in a few beers on us to make up for the trouble. Thank you so much for your patience. I'll have more info for you in the middle of next week.”
I waited a couple of weeks and did not hear from Tim, nor did I receive the items he promised. I sent him another email.
His response was “I'll check with the warehouse today, thanks for bringing this back up on my radar. “
Now it has been over a week I have heard nothing back from him, nor received anything he promised.
It has been months now since I purchased the Mr. Beer kit and there is no beer in sight.
Prior to their defective products and poor customer service I had planned on purchasing and having three kits going at the same time. I was enthused about making different kinds of beers and ciders.
It is apparent to me that this company does not care about the quality of the products they are selling. It is also apparent they will tell the customer anything at the time without having any intension of making good on their promises.
I wonder how far up the management ladder this lack of concern goes. I also wonder if this is a viable company working from this business model.
I will be discussing Mr. Beer’s lack of performance on other forums to see if anyone knows of a good beer kit and has some similar experiences with this company. A discussion on this topic may get the company to change their business model on the quality of their products and their customer service.