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DEFbrewer

Perfect Plastic Pint Promotion

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My wife ,opened an account to surprise me with a gift and participated in the recent Mr Beer promotional giveaway of perfect plastic pint. Before ordering she searched the Mr beer Website and found that the perfect plastic pint was a set of four. So she placed 2 American recipe orders and expected 2 sets of perfect plastic pint. She received 2 pint glasses not two sets as sold on the website. Very unexpected and i am displeased with this promotion.

ppp.jpg

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Hi there @DEFbrewer, I just tried giving you a call, but I'd be happy to discuss your order here as well. I've attached 2 screenshots from the email regarding this promotion, that show that the promotion was advertised as only including 1 cup per order. I apologize for the misunderstanding. The fact that they're sold as a 4-pack was not intended to imply that you'd get 4 in the promotion, and we never advertised that. If you wouldn't mind DMing me here I'm sure we can work out a way to make it up to you. 

Perfect Pint.JPG

Perfect Pint 2.JPG

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@MRB Tim ,

Thanks for the Call, I could not answer at that time. My wifes misunderstanding started when the original promotion ad said free perfect plastic pint.By the time that the LAST CALL promotional ad was up my wife had already ordered 2 American recipes. She doesn't have a pick of the original promotional ad. I know first hand that your customer service is the best I've seen.

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3 minutes ago, DEFbrewer said:

She doesn't have a pick of the original promotional ad

 

No worries! I have that one too, see attached. Like I said, I'm sure we can work something out if you wouldn't mind DMing me, or I could reply to your emails, whichever you prefer. 

Perfect Pint Original.JPG

Perfect Pint Original 2.JPG

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