Thank you for all your comments on here. To address a few:
1) Security concerns on Facebook are real so don't join if you are concerned at all. It OK.
2) Facebook is a totally different group than the forum here. There is no need to join if you prefer to be here.
3) Every business goes through staffing changes and we have had many people throughout the years. Our former brewmasters include Eric Green who started one of the best craft breweries in Arizona, Dragoon Brewery, Gene Sandoval started Blackrock Brewing, Pat Butler joined Dragoon Brewing, Sam Diggens joined Sentinel Brewing, and most recently we had Josh move up to Pinetop Brewing Co. Then we have others like Tim, Tyson and Renae that were here for a time and then were able to continue to grow themselves (millennials change jobs 4 times between 21 and 32 according to LinkedIn study). We continue to bring in new people with or without experience. Right now we have two current agents with over 25 years experience in brewing not counting the additional 65 years of experience with the other people in the office.
4) It may appear that Mr. Beer participation is lagging in the forum, but instead the amount of searches that go on just show that people are finding the answers that they need. Similar to what many of you have said, they dont go that next step and further participate. With almost a half a million posts, they will find their answer. We have had to adjust our way of communicating and now had more people participating in our support chat on our website more than anything else. This too could possibly take away from participation here.
5) The homebrewing business has changed drastically over the past decade. Interest grew dramatically up to 2012 then slowed, then in 2015 reverse and many people lost interest. The craft beer craze that we all enjoy has some to blame as we all can go to one of many close by craft breweries and enjoy what we once could only brew.
6) With more people working, there is less time to brew. There is almost a perfect correlation to the unemployment rate to the interest in "how to brew" google searches. Most businesses go through this cycle and it will come back around with more interest developing again in short order. When that does happen we will have this forum, Facebook, our site and continue to look at all options where people want to be contacted.
This forum is not going anywhere soon. We will continue to upgrade and maintain. We will continue to engage when needed and point new brewers here to get their answers. Please continue to be the warm and engaging group that you all are.