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Showing content with the highest reputation on 11/15/2019 in all areas

  1. 1 point
    Wouldnt it be nice if an employee from mr beer would advise on this question?
  2. 1 point
    i may go with that. i intended to brew it today, but work stuff was way too busy. this weekend?
  3. 1 point
    Hello again Mr Sweat, Your second (tested) replacement, along with the 2 free refills that I promised, are set to be delivered tomorrow. Please message me here for tracking information. I'm sorry that this was insufficient in making up the inconvenience of the wait to you. I apologize also that my communication was insufficient. Tyson was trying to offer a faster solution, not weasel out of sending a replacement, and I'm sorry we created the impression otherwise. Other than having your second replacement tested (which I did) and including $50 of free stuff (which I did), I failed to consider any other ways I could have made it right. I would offer you a refund for the initial kit, had you purchased it from us directly. You are quite correct that our service was poor in this case, and I apologize for however my personal failures negatively impacted your view of this company. I wish you the best of luck in your brewing endeavor, regardless of where you get your supplies.
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