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jeff7181

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About jeff7181

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  1. Kealia wrote: jeff7181 wrote: I'm intimately familiar with technology - I'm a data center administrator. I know what's required to perform such an update which is why I intended to cancel my brew club membership and wait until they get a real online ordering system in place. Basically what this boils down to is an antiquated ordering system and poor customer service. They have plans to fix the ordering system, but what about customer service? How about COMMUNICATING to me that you're going to manually retrieve the payment information I entered for non-brew club orders and enter it into whatever database they're using for brew club orders rather than just doing it, charging my card and shipping me product that I've already placed a new order for. Not doing so is poor customer service. Not to be harsh, but everybody thinks they can solve somebody else's problems because "I studied this in school", or "I do X for a living". You're obviously pissed off and not happy. Send it all back, cancel your account and move on. I never said I could solve their problem. I prefer to stay as far removed from PCI and SOX bullshit as I can. The only reason I brought up my profession is because the person I was replying to seemed to be of the impression I expected them to update their ordering back end overnight to accommodate me which is not true. Although I do find it amazing and ridiculous that any retailer with an online presence these days doesn't provide the type of functionality I desire. In regard to "the customer is always right": I don't believe this is true in every case, but it would be to Mr. Beer's (or any company's) benefit if they did. If they had told me no, that would have been acceptable - in fact, they did tell me no, so I placed a non-brew club order. However, they updated my payment information, charged my account and shipped the items without telling me AFTER they had told me the order would be canceled if I didn't provide an alternate payment method. Yes, maybe the rep thought I wanted the order if they could update the payment information for me... they THOUGHT. That's the key here... they didn't communicate anything to me aside from the fact that my order would be canceled if I didn't provide alternate payment info. Well... I didn't provide any info they haven't already had for months, so why all of a sudden would they take it upon themselves to do this now without communicating that to me? I won't dwell on this any longer except to say that COMMUNICATION could have prevented half of these problems I'm bitching about. Now I'm going to go home and have a Belgian Dubbel, or two, or three...
  2. mnstarzz13 wrote: jeff7181 wrote: I told them to cancel the order and my membership until they update their website I dont want you to feel like your being ganged up on but when i first read this, I took it as you wanted the website updated so you can purchase brew club orders, not to have the physical apperance of the website changed. If thats how they understood it too, I understand why it would be shipped *update brew club account with info provided via the web - check! uncheck - this has not happened *website now reflects current payment info - check! *ship your order once account is updated - check! uncheck - I told them to cancel the order until the site is updated so that I can update my payment information Maybe a work around for ustomers in your shoes would be to instruct them to place a non-brew club order with new payment details and upon receipt, they can transfer data to brew club orders. This is what I did - it did not automatically update for brew club orders and when they did update it, they didn't tell me and they shipped an order they told me would be canceled unless I provided alternative payment info. It may sound like it should be a simple fix but sometimes systems dont easily speak to one another thus a workaround would be considered acceptable, especially when they probably dont occur that often. I'm intimately familiar with technology - I'm a data center administrator. I know what's required to perform such an update which is why I intended to cancel my brew club membership and wait until they get a real online ordering system in place. Basically what this boils down to is an antiquated ordering system and poor customer service. They have plans to fix the ordering system, but what about customer service? How about COMMUNICATING to me that you're going to manually retrieve the payment information I entered for non-brew club orders and enter it into whatever database they're using for brew club orders rather than just doing it, charging my card and shipping me product that I've already placed a new order for. Not doing so is poor customer service.
  3. I told them to cancel the order and my membership until they update their website because I had placed a non-club order to get the items I wanted. The website has not been updated. They fulfilled my order anyway and I have multiple items now. An email saying "We've used your information you provided for non-club orders to update your payment information for club orders so we will now ship your club order." would have been nice. You don't just charge someone's credit card and fulfill their order after they've told you to cancel it.
  4. Ok... I can enter payment information online to join the Brew Club. I can't change this payment information online. I can enter different payment info every time for regular orders. I place an order with new payment information and receive it, no problem. I figure, now they have this payment information on file and schedule my next beer club order. Failed authorization because they're using the old invalid payment information. I place another non-brew club order with my new payment information. They email me saying I need to provide updated payment information for my brew club membership order to ship. I email them back and tell them until they update the website and provide a method for me to change my payment information for beer club orders, they can consider that order and my membership canceled. My latest non-beer club order arrives. A couple days later my beer club order arrives. They apparently have FINALLY updated my payment information for brew club orders and shipped my order - the one I told them they can cancel until they provide a method for me to update my payment information online. Holy hell these people working at Mr. Beer are stupid.
  5. Are liquid yeasts necessarily any better than dry?
  6. Now I'm looking for a recipe that's very close to this one that I can buy all the time... any suggestions?
  7. So I'm finally drinking my Belgian Dubbel. I didn't start it until late December, and it's been in the bottle for about 3 weeks. I'm impressed. When I saw how dark it was initially I was a bit worried I wouldn't like it, but I just might finish the 5 liters I have left this weekend, lol. I primed two of the bottles with dark brown sugar instead of white granulated sugar. It seems a little more rich, I think... it's all very good though. I think I'm going to start using different yeast in all my brews because the seasonals that I've made have turned out better, and the only real difference between them and my regular brews is the yeast.
  8. I'm getting a bit of the same flavor from multiple brews that are drastically different. For example... I made a Canadian Draft with Liberty hops added last fall and it tastes very similar to the American Blonde with Pale Export that I just finished conditioning for 3 weeks. Maybe it's the standard yeast found under the lid of most HME's? Is there another yeast I could use that imparts less of it's own flavor to make the characteristics of each brew more noticeable?
  9. I just bottled two more batches - the fall seasonal Belgian Dubbel and an American Blonde Ale with Pale Export. I decided to do a little experiment and I used dark brown sugar in place of the white sugar as the priming sugar when I bottled two of the Dubbels. We'll see how they turn out compared to the other 6 that I did with regular white granulated sugar. I took some small 1 oz. samples to taste before bottling and they're both a lot more cloudy than I remember my previous batches being. However, this was the first time I used unfiltered tap water. Maybe that's why? I'm about to get two new batches started... Cowboy Lager with Pale Export and Witty Monk Witbier. Also, I just thought I'd throw this out there... Keeping track of your recipes and how you brew them and whatnot is really important to some people. For me, I really just want to track exactly how long they ferment for and how long they condition for. At work I use Microsoft OneNote as sort of a daily journal. It's excellent for referencing things I've done in the past and I'll put written procedures in there in case I need to repeat the same thing months or even years later. Very handy. If you have access to it, try it out. Sure is better than having a ratty old notebook filled with chicken scratch lying around that could get lost or damaged.
  10. I'm considering a 3rd and possibly 4th keg.
  11. I just realized I never updated this. I tried the HCCD w/booster and Liberty pellet hops. Didn't turn out much like Yuengling at all. At first the hops were overpowering and it had quite a bite - definitely not Yuengling-like. I just had the second to last bottle over Christmas weekend after it had been in the bottle for about 4 months and it mellowed out quite a bit, but still not like Yuengling. I think I'm going to try it again with a lager yeast rather than the stuff that comes with the HCCD and maybe some Cascade and Cluster hops according to the Yuengling Clone threads over at Mr. Beer Fans. Maybe Saflager W-34/70 Dry Lager Yeast would be a good choice for this?
  12. yankeedag wrote: I've been with mr beer for over 4 years, and I've changed credit cards. I gave them the new info over the phone and have suffered no ill effects from it. Just because you delt with with a tard working for another company, does not mean you'll suffer the same with Mr. Beer. Howsomever, it's your data, treat it as you will. No, but the more often my information is passed around in an insecure manner, the more likely it is to be abused again.
  13. packerduf wrote: jeff7181 wrote: When placing a new order, yes. Brew Club orders are different because your credit card number is stored so future shipments can be automated. Ah So! Well, maybe one of our esteemed Brew Club members will have an idea. Good luck Jeff. I feel your pain, brother. I HATE credit cards. Edit: Wow! That didn't take long. I love credit cards. What I don't like is companies that handle my credit card information with such disregard for information security.
  14. I also thought, maybe I'll just create a new account and become a new Brew Club member and get a second set of free utensils. Then I got to thinking, do I really want to spend money with a company that thinks this is the proper way to handle customer credit card data and PII?
  15. When placing a new order, yes. Brew Club orders are different because your credit card number is stored so future shipments can be automated.
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